Experience in workforce management or call center operations is preferred.
Knowledge of workforce dialer systems is advantageous.
Strong analytical and data interpretation skills are required.
Ability to work with scheduling and forecasting tools is preferred.
Good understanding of call center metrics such as SLA, AHT, and occupancy is required.
Strong communication skills are preferred.
Ability to work under pressure in a fast-paced environment is required.
Experience in handling escalations and customer complaints is desirable.
Strong attention to detail and accuracy in reporting is required.
Ability to manage multiple operational tasks simultaneously is preferred.
Willingness to work in rotational shifts is mandatory.
Strong organizational and time management skills are required.
Ability to work effectively within a team environment is required.
Salary
Probation:
Duration:
Salary during probation: After probation:
Annual CTC: Competitive salary
Number of openings
1 Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
About Accenture
Accenture, headquartered in Dublin, Ireland, is a global professional services company specializing in IT consulting, strategy, and digital transformation. With a revenue of $64 billion in 2026 and a presence in over 120 countries, Accenture is a key player in AI, cloud computing, and cybersecurity. In India, it operates one of its largest workforces, with over 300,000 employees delivering technology and business solutions to enterprises worldwide. The company partners with major organizations to drive innovation, enhance business processes, and implement cutting-edge technology solutions. Accenture’s focus on sustainability, workforce upskilling, and digital innovation ensures its leadership in the fast-evolving tech landscape.
