3 to 4 years of experience in managing and supporting Windows end points, server administration, configuration, and upgradation. · Experience in O365 application, windows OS ,software installation, outlook and server troubleshooting. · Experience in datacenter management & Endpoint security management. · Knowledge in active directory, DNS , DHCP, file server & Virtualization technologies. · Ability to handle major incident and troubleshooting in windows domain. · Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service now, remedy will be an added advantage. Excellent written and verbal communication skills.