We are looking for a Software Development Engineer to join our team at eero. The ideal candidate will be passionate about networking, with a deep understanding of Ethernet, network security protocols, WiFi, and broader networking concepts. This role is critical in handling escalations, particularly those that are challenging to reproduce in the field. The Software Development Engineer will spend 50% of their time managing customer issues and 50% of the time developing features, integrating software and improving tooling. This position offers an exciting opportunity to contribute to our team and to shape a new function within our organization. Key job responsibilities - Enhance whole home connectivity for eero products. - Solve connectivity issues with comprehensive solutions. - Optimize networking subsystems in OS kernels for better WiFi performance. - Implement protocols for efficient mesh network management. - Debug and optimize kernel-level system performance for stability. - Improve integration of wireless drivers, firmware, hostap, and applications. - Lead enhancements in testing procedures. - Collaborate with OS, mobile, and cloud teams to deliver features. About the team At eero, our mission is to make technology in our homes just work, through fast, stable, and secure connectivity. As a leader in home WiFi systems, eero is committed to delivering exceptional whole-home connectivity solutions. We focus on innovative design, performance, and user-centric technology to ensure a seamless and robust WiFi experience in every home. ### Basic qualifications - 3+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Experience programming with at least one software programming language - Proven experience in WiFi software development, particularly with 802.11 protocols. - Familiarity with 802.11, 802.3, DHCP, IPv4, IPv6, Linux bridge, and network stack internals. ### Preferred qualifications - Master's degree or equivalent - Ability to work independently and effectively within a dynamic team and vendors. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.