Website Operations Specialist/CMS Specialist

About the job

Job Description: Senior Specialist Sales and Marketing Operations (Website)Department/Section: Global Marketing (GSM-M)Reports to: AVP, Sales and Marketing Technology (Website) Job Location: TV SD South Asia Pvt. Ltd. Bengaluru Campus Plot No. 3-P1-B, Hitech Defence & Aerospace Park, KIADB Industrial Area, BK Palya, Bengaluru, Bengaluru North Taluk | Pin code 562149Work model: Hybrid- 3 days office Please note: The designation may be subject to change upon final selection. Position Summary TV SDs Global Marketing team is looking for a proactive Website Specialist to support and improve our global web platforms. In this role, you will work with stakeholders across multiple countries and regions, supporting the translation of business needs into digital features that improve user experience and support business growth. You will gain hands-on experience with an enterprise CMS (Sitecore), collaborating with internal teams and external partners to deliver and optimise website solutions. This is an excellent opportunity for someone early in their career to build expertise in business analysis, digital platforms, and global stakeholder management, while contributing to a large-scale international website environment.

Key Responsibilities

• Business analysis: Collaborate with internal stakeholders to understand business needs and translate them into user stories, requirements and acceptance criteria for the development team. Structure and document requirements clearly to ensure alignment between business and technical teams. Assist with user testing and validation to ensure solutions meet business expectations. Identify opportunities to enhance website functionality and user experience.
• Website platform enablement: Develop and apply strong working knowledge of Sitecore CMS to support business users with effective content management and platform usage. Guide stakeholders on best practices, governance and scalable solutions within the CMS. Work closely with developers to troubleshoot issues and deliver enhancements. Ensure continuous improvement to platform usability and adoption.
• Project coordination: Support the delivery of website features or solutions in collaboration with cross-functional teams. Manage priorities, timelines and dependencies in an agile environment. Serve as key point of contact between internal stakeholder teams and development team. Communicate progress, risks and outcomes clearly to stakeholders.
• Knowledge management & training: Develop training materials and conduct enablement sessions to support user adoption. Empower users to effectively manage content and leverage platform capabilities. Gather feedback and continuously refine processes and user experience.

Education and Experience