Web Services Customer Experience Rep 1- AA

Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

Customer Experience Representative I - CX Loyalty, Web Services

Provides world-class service to physicians, nurses, administrative personnel, and field sales representatives regarding questions related to Allergan’s aesthetic websites. Handles calls involving minor troubleshooting, site navigation, and account migration to Allergan’s brand portal and eCommerce sites. Allergan Advantage provides single sign-on access to brand loyalty programs, continuing education, online ordering, and bill pay, and Direct. Responsible for provisioning physicians and their staff to use Direct in the capacity they choose. Supports field representatives with onboarding and registration for the eCommerce platform, which enables physicians’ patients to order products through physician websites supported by Allergan. Provides ongoing support for any eCommerce-related questions or issues that may arise for physicians and their staff. Serves as a liaison between customers and IT teams. Must proactively communicate the benefits of each program and help customers maximize the value of all applicable sites.

Main Areas of Responsibilities

• Responsible for provisioning doctors and their staff to use Direct.

• Representatives assist our field reps with onboarding and registration for our eCommerce platform.

• Provide ongoing support for any eCommerce-related questions or issues that may arise for physicians and their staff.

• Representatives act as a liaison between the customer and our IT teams.