This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
Key Responsibilities:
Resolve customer’s issues via telephone, email, or remote sessions.
Identify and escalate issues in a timely manner to vendor according to process guidelines.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
Maintain quality on case documentation, SLA timeframes and operational metrics.
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Performs within the Productivity Measure of the team (scorecard).
Handle Problem Management, Post Incident Reviews and RCA.
Non-Technical Skills:
Excellent written and verbal communication skills.
Commitment to deliver high quality product and solution support.
Must achieve excellent customer satisfaction.
Take ownership and work with high productivity and efficiency.
Support other team members and seek their advice to make decisions on complex issues.
Eligibility & Qualification:
Bachelor’s degree in Engineering (or Equivalent).
Minimum 8 years of relevant experience in Enterprise Managed Service environment.
Certification on the latest tracks like VMware VCP, RHCSA, CCNA, ITIL is an added advantage.
Flexible to work in 24/7 support environment.
Technical Skills:
Admin, Operate and Manage vSphere Datacenter.
Experience in ESXi and vCenter upgrades.
Experience in ESXi command line interface.
Experience in vCenter Appliance vPostgres database.
Experience in vCenter HA, DRS, and other cluster features.
Experience in Virtual Machine operations and configurations.
Experience in vSphere Authentication, and Certificate Management.
Experience in vSphere Performance Monitoring, Performance Chart, and esxtop.
Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).
Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.
Experience in vSphere security and ESXi hardening.
Experience in log analysis and RCA
Experience in Network troubleshooting, packet capture using pktcap and Wireshark.
VMware PowerCLI knowledge and scripting experience.
Good knowledge on VMware SRM and vSAN.
Basic knowledge on Physical Network and Storage technologies.
Admin, Operate and Manage VMware Horizon View and vSphere Datacenter
Experience in managing Horizon Connection Server
Experience in managing Unified Access Gateway (UAG)
Experience in BLAST and PCoIP protocols
Experience in golden image preparation for Windows and Linux Horizon desktops
Knowledge on dedicated-assignment, floating-assignment pools, and automated pools
Knowledge on Instant-Clone, RDS Desktop and Application Pools
Experience in NVIDIA graphics cards configuration for Desktop Pools
Experience in App Volumes, Application Packages
Experience in Writable Volumes
Experience in Dynamic Environment Manager (DEM) profile management and its features
Experience in Horizon and vSphere upgrades
VMware Cloud Foundation (VCF) Data center deployment
Experience in SDDC Manager
Experience in VCF components upgrade
Experience in VCF troubleshooting & root cause analysis
Experience in NSX-T troubleshooting & root cause analysis
Experience in vSAN OSA & ESA
Good understanding on DHCP, DNS and Active Directory.
Basic knowledge on Linux Operating Systems.
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
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Job:
Services
Job Level:
Intermediate
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
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