via Career pages·Today
Video Operations
Infosys
Full-timeOn-site
Location:Bangalore, IndiaType:Full-timePosted:Today
On Site coordination work in a 24x7 support team across USA, Mexico and India, working in shifts.
- Handle alerts, incident management and service ownership for Broadcast Satellite Environment (For local and national live video and ads services across Broadcast Satellite, OTT, and IPTV)
- Monitor the Control of the Video Broadcast environment for Satellite and OTT Content delivery.
- Incident management - Monitor for Automated/Manual alerts, escalation of incidents, both internally and externally, to ensure their timely resolution
- Manage and implement Change activities, including Pre and post validations
- Knowledge Management, create and manage documentation, SOP/ MOP
- Outage management of Services and resolution
- Bridge Management and Internal/External/Vendor stakeholders for Issue resolution
Experience in Media/ Video domain: Knowledge of video processing components, Broadcast and Streaming operations.
- Good understanding of how video streaming works.
- Experience in configuring Video Streaming devices like Encoders, Packagers etc.
- Proven experience in monitoring-control of broadcast environments for Satellite based content delivery.
- Technical proficiency in using and enhancing monitoring tools, dashboards and navigation of tools (such as ServiceNow, Dataminer, Moogsoft, KPI Dashboards [Grafana, New Relic, Raptor], Prometheus, Splunk, Elk, Ineoquest, Harmonic VOS) to analyze and identify faults.
- Experience with scripting languages such as SQL, python, and UNIX shell scripts
- Strong knowledge of incident management, including monitoring automated/manual alerts, triaging issues, and applying appropriate remediation through SOP’s.
- Demonstrated ability to handle outage management and drive the resolution of service disruptions.
- Expertise in managing and implementing change activities, including pre- and post-change validations.
- Experience with bridge management and effective communication with internal, external, and vendor stakeholders for issue resolution.
- Ability to oversee the escalation of incidents, ensuring timely resolution both internally and externally.
- Experience in alert management, recovery, incident management and service ownership, specifically for Satellite Broadcast (DBS) application.
- Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements
- Work with team to implement process improvements to enhance operational efficiency and service reliability
- Ability to work in team in diverse/ multiple stakeholder environment
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