Video Operations

On Site coordination work in a 24x7 support team across USA, Mexico and India, working in shifts.

• Handle alerts, incident management and service ownership for Broadcast Satellite Environment (For local and national live video and ads services across Broadcast Satellite, OTT, and IPTV)
• Monitor the Control of the Video Broadcast environment for Satellite and OTT Content delivery.
• Incident management - Monitor for Automated/Manual alerts, escalation of incidents, both internally and externally, to ensure their timely resolution
• Manage and implement Change activities, including Pre and post validations
• Knowledge Management, create and manage documentation, SOP/ MOP
• Outage management of Services and resolution
• Bridge Management and Internal/External/Vendor stakeholders for Issue resolution

Experience in Media/ Video domain: Knowledge of video processing components, Broadcast and Streaming operations.

• Good understanding of how video streaming works.
• Experience in configuring Video Streaming devices like Encoders, Packagers etc.
• Proven experience in monitoring-control of broadcast environments for Satellite based content delivery.
• Technical proficiency in using and enhancing monitoring tools, dashboards and navigation of tools (such as ServiceNow, Dataminer, Moogsoft, KPI Dashboards [Grafana, New Relic, Raptor], Prometheus, Splunk, Elk, Ineoquest, Harmonic VOS) to analyze and identify faults.
• Experience with scripting languages such as SQL, python, and UNIX shell scripts
• Strong knowledge of incident management, including monitoring automated/manual alerts, triaging issues, and applying appropriate remediation through SOP’s.
• Demonstrated ability to handle outage management and drive the resolution of service disruptions.
• Expertise in managing and implementing change activities, including pre- and post-change validations.
• Experience with bridge management and effective communication with internal, external, and vendor stakeholders for issue resolution.
• Ability to oversee the escalation of incidents, ensuring timely resolution both internally and externally.
• Experience in alert management, recovery, incident management and service ownership, specifically for Satellite Broadcast (DBS) application.
• Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements
• Work with team to implement process improvements to enhance operational efficiency and service reliability
• Ability to work in team in diverse/ multiple stakeholder environment