UXR Operations Lead, AI

WHY HARVEY

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

ROLE OVERVIEW

Harvey is building the future of AI for legal professionals, and understanding our users is core to how we do that. We're looking for a strategic UXR Operations Lead to join our research function — someone who is equally energized by running studies in managing our rolling research program, and building the systems that make research run well, such as procuring new tools, evaluating vendors and setting up cross-functional processes. You will be building the connective tissue between research, design, product, and our GTM functions during a period of rapid growth.

This role directly reports to the Head of User Research and focuses on accelerating the quality and speed at which Harvey ships user-centered AI products. You have the opportunity to co-create tooling or identify the right capabilities to strengthen our research practice. You'll partner closely with research and design leadership, product operations, and cross-functional stakeholders to define and implement the processes, systems, and tooling that keep research and customer insights running at peak efficiency. It's a rare opportunity to shape how a category-defining AI company operationalizes its design and research functions from the ground up.

WHAT YOU'LL DO

Operations (70%)