Who we are Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support. Job Snapshot Mindtickle is looking for a hands on UX Research Manager to lead and grow our UX research practice across our platform. In this role, you’ll manage and mentor a small team of researchers while remaining deeply hands-on, shaping product decisions through high-quality, continuous research. You’ll partner closely with Product, Design, Engineering, Data, and GTM teams to deeply understand customer workflows, behaviors, and needs. Your work will directly influence product strategy, roadmap decisions, and day-to-day execution, ensuring our platform delivers meaningful value for revenue teams at scale. We’re looking for someone curious, energetic, and passionate about customer-centric product development. You should be comfortable balancing speed and rigor, zooming out to define research strategy while also rolling up your sleeves to run studies yourself. We are moving fast! What’s in it for you: Lead and mentor a team of UX researchers, supporting their growth while setting a high bar for research quality and impact. Own and evolve the UX research strategy across the Mindtickle platform, aligned with product and business goals. Plan and execute hands-on qualitative and quantitative research, including usability testing, interviews, surveys, and behavioral analysis. Drive continuous discovery and validation by embedding research into product development cycles rather than treating it as a one-off activity. Translate complex research findings into clear, actionable insights that inform product strategy, prioritization, and design decisions. Help build scalable research processes, standards, and tools to increase the reach and effectiveness of research across teams. Champion the voice of the customer and ensure user insights meaningfully shape roadmaps, features, and platform experiences. We love to hear from you if you:: Have 6–9+ years of experience in UX research, with at least 2+ years in a people management or lead role. Are comfortable being both a manager and an individual contributor, balancing team leadership with hands-on research work. Have strong experience conducting mixed-methods research (qualitative and quantitative) in SaaS or complex digital products. Understand SaaS product dynamics such as onboarding, activation, feature adoption, retention, and long-term usage. Are skilled at synthesizing research into compelling stories that drive alignment and decision-making across teams. Communicate clearly and confidently with stakeholders across product, design, engineering, and leadership. You are a storyteller. Thrive in fast-paced environments and can adapt research approaches to match product timelines without sacrificing quality. Are curious, empathetic, and passionate about building products that genuinely solve user problems. Prior experience working in a SaaS company is strongly preferred.