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The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.
What you'll be doing
Key Roles and Responsibilities:
Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
Take responsibility for problem resolution and troubleshooting.
Respond to escalated client requests and support client applications to a first line resolution.
Escalate complex problems to the relevant third parties.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Compile and maintain project administration.
Conduct elementary presentations within the customer's organisation.
May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
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Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes:
Basic understanding and appreciation of technical design and business principles
demonstrates fundamental project management and administration ability
Display customer engagement skills
Demonstrate relevant domain specialist knowledge
Good verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to work under pressure
Academic Qualifications and Certifications:
Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
Required Experience:
Moderate level of years experience in a technical implementation engineering or similar role
Demonstrated experience engaging with clients and conducting presentations
Demonstrated project administration and documentation experience
Workplace type:
On-site Working
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
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