TS Cross Technology Systems Integration Specialist

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Collaboration Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to NTT clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge. This role has seasoned proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Key responsibilities:

• Interacts with clients on site and remote to meet complex requirements of a solution.

• Escalates unresolved problems and issues to the relevant third parties.

• Responds to escalated client requests.

• Escalates complex problems to the relevant third parties.

• Writes reports and proposals and completes and maintains project documentation.

• Assists with the documentation of standard operating procedures relating to installations and fixes.

• Acts as coach and mentor to more junior Implementation Engineers and Technicians.

• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.