Devices & Services Trust, Privacy and Accessibility (DSTPA) is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trustbusting risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, customer promises, accessibility, fairness, and trust. The DSTPA team is seeking a Program Manager with privacy, data protection, risk management expertise, and strong technical capabilities. This position requires detail-oriented risk event handling and high-judgment decision-making from event intake through incident containment or risk mitigation. You will work with builder, engineering, product, legal, PR, Marketing, and other teams to handle large scale, often urgent, escalated events, create processes for incident containment and risk remediation, investigate escalated events that are potentially high or critical risk, and support post-mortem analysis. You will support continuous reporting, testing and assurance, campaign operations, and metrics to inform stakeholders and management of key risk trends and patterns across D&S. Key job responsibilities - Manage escalated events and cases from start to finish; write detailed case notes, reports, summaries, and recommendations for various audiences, including leadership - Execute trust and privacy compliance campaigns and initiatives, ensuring timely remediation within established SLAs - Monitor and maintain operational scorecards and metrics dashboards, performing trend analysis and identifying systemic issues - Respond to and manage high-severity incidents, conducting root cause analysis and coordinating cross-functional response efforts - Conduct controls testing and validation activities to ensure compliance with policies, standards, and legal and regulatory requirements - Perform closed loop validation on remediated risks and issues, verifying corrective actions have been properly implemented - Create and maintain Standard Operating Procedures (SOPs) and training materials for operational processes - Identify opportunities to automate and simplify operational processes to improve efficiency - Track assessment, validation, and remediation actions, ensuring teams prioritize and execute tasks in a timely fashion - Communicate plans, status, and critical issues clearly and effectively A day in the life You'll start your day reviewing open campaigns and triaging newly reporting issues. Throughout the day, you'll collaborate with engineering teams to validate requirements, update scorecards, and respond to escalations. You will test controls, conduct validation on remediated issues, or coordinate incident response efforts. The role requires flexibility as priorities shift quickly, balancing multiple workstreams while maintaining attention to detail and meeting SLA commitments. About the team Trust Fundamentals Operations (TrustFunOps) is a "horizontal" organization responsible for building technologies, programs, and services at Amazon scale that instill and grow customer trust, create mechanisms to confidently attain existing and ever-evolving regulatory objectives, and ensure the efficiency and effectiveness of our business partners and stakeholders to meet their obligations without disruption. Our team values collaboration, continuous learning, and operational excellence. As a Program Manager, you'll play an important role in driving best practices and contributing to team culture. TrustFunOps is dedicated to supporting new members with a broad mix of experience levels and tenures, building an environment that celebrates knowledge sharing and mentorship. ### Basic qualifications - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - Experience in complex problem solving, and working in a tight schedule environment ### Preferred qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.