Transformation & Operations Lead â People Experience

Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

Let’s talk about the team

The Transformation & Operations Lead is responsible for leading the evolution of People Shared Services (PSS) and People Experience Operations (PXO) into a scalable, digitally enabled People Operations Platform.

This role owns the People Experience transformation roadmap, driving process standardization, workflow redesign, automation, AI enablement, and service modernization across the employee lifecycle. The role leads a team of transformation and digital enablement specialists while providing operational oversight of the India-based contingency delivery model to ensure resilience, continuity, and operational excellence.

Acting as the bridge between People Operations, Technology, Digital Enablement, and Workday teams, this role is accountable for creating scalable employee and manager experiences that reduce manual effort, increase self-service adoption, and enable AI-assisted service delivery.

Success in this role is measured not only by operational performance, but by the organization's ability to simplify employee and manager interactions through workflow automation, digital platforms, and AI-enabled experiences.

Let’s talk about the role

People Operations Transformation & Platform Leadership

• Own and execute the People Experience transformation strategy across PSS and PXO.

• Define and maintain the multi-year People Operations Platform roadmap aligned to PX and enterprise priorities.

• Identify, prioritize, and deliver transformation opportunities that improve employee experience, service efficiency, scalability, and operational resilience.

• Track, measure, and communicate business outcomes, benefits realization, and value delivered through transformation initiatives.