Trainer II

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Role and Key Responsibilities: – COMO Trainer

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Training Delivery & Facilitation – Ability to deliver engaging, effective classroom and virtual training sessions.

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Subject Matter Expertise – Deep understanding of products, processes, policies, and operational workflows.

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Coaching & Development – Providing constructive feedback, coaching, and ongoing support to learners.

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Communication & Presentation Skills – Strong verbal, written, and presentation abilities to engage diverse audiences.

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Classroom Management – Creating and maintaining a positive, productive learning environment.

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Learning Assessment & Evaluation – Measuring knowledge retention, conducting assessments, and evaluating training effectiveness.

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Curriculum & Content Management – Delivering and supporting training content aligned with business requirements.

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Stakeholder Collaboration – Working effectively with Operations, Quality, SMEs, and Leadership teams.

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Adaptability & Continuous Learning – Quickly adopting process, policy, and product changes.

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Top 5 Critical Skills for a COMO Trainer