via Internshala·2d ago
Trainee Customer Success
Internshala
Full-timeOn-site
Location:MaharashtraType:Full-timePosted:2d ago
About the job
Job Title: Trainee Customer Success (Only Fresher Candidatures will be considered)Location: Belapur, Navi Mumbai - MaharashtraExperience: Freshers (01 Year)Employment Type: Full-timeInterview Mode: Face-to-Face Only Job DescriptionWe are looking for enthusiastic and detail-oriented fresh graduates to join our Customer Success team as Trainees. This role offers an excellent opportunity to build a career in customer operations, backend support, billing, analytics, and documentation. Roles & Responsibilities
- Provide backend support to customers by processing requests accurately and on time.
- Assist in preparing and maintaining customer billing and invoices.
- Verify customer data and ensure accuracy in records.
- Generate and analyze reports using Excel and internal tools.
- Maintain customer-related documentation and update records regularly.
- Coordinate with internal teams to resolve customer queries and operational issues.
- Track customer requests and ensure timely completion of assigned tasks.
- Prepare daily, weekly, and monthly operational reports.
- Follow standard operating procedures (SOPs) and company guidelines.
- Ensure high levels of accuracy, confidentiality, and attention to detail.
- Support the Customer Success team in day-to-day operational activities.
- Learn company products and processes to deliver efficient support.
Eligibility Criteria
- Bachelor's degree in any (B.Com, BBA, BBM, BCA, B.Sc, BA, BE, or equivalent).
- Freshers are encouraged to apply.
- Good communication skills in English & Hindi
- Basic knowledge of MS Excel, Word, and PowerPoint.
- Strong analytical and problem-solving skills.
- Good attention to detail and willingness to learn.
- Ability to work in a team and manage multiple tasks.
Preferred Skills
- Basic understanding of customer service and business operations.
- Familiarity with Excel functions such as filters, formulas, and pivot tables is an added advantage.
- Positive attitude with a customer-first mindset.
Send your resume to kavan.bm@caliperbusiness.com
Salary
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