Track Lead - Citrix Virtual Desktops Essentials

Strong understanding on Citrix XenApp 6.5 and 7.x, Citrix Xendesktop 7.x Good Understanding of Citrix Provisioning Services PVS. How to install and upgrade PVS Servers, what is PVS boot process, and what services are required for PVS boot. Citrix Provisioning: How to update a vDisk – Versioning Method Strong understanding on Microsoft App-V Strong understanding on AppSense, FSLogix, UPM(any 1 is mandatory) String working knowledge of creation and update of Citrix OS images Strong understanding on Windows Server 2008, 2012, 2016, 2019. Strong understanding on Windows Desktop OS platform ( Win 7, Win 10) . Strong understanding of Types of Desktops hosted in Citrix Infra. Strong Working knowledge of Citrix Virtual Apps and Desktops and Troubleshooting. Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xendesktop. Have performed Citrix upgrade and farm migration from planning through implementation. Person should be working as an Individual Contributor helping the team to setup Citrix Environment with Best Practices. Expert on multiple versions of Citrix and strong experience of Citrix Secure gateway/Web Interface /NetScaler Strong understanding of Load Manager, Resource manager and installation manager. Printers Management in Citrix .(should have working experience of fixing printing issues) Citrix Patch Management and policies configuration. Strong knowledge in configuring Roaming profiles and Streaming profile configuration. Strong knowledge in Citrix Edge Sight, Citrix Director. Good troubleshooting skills in Citrix printers, profiles, resource managers thresholds, installation manager, Citrix Farm Configuration . Basic Windows Active Directory Administration Strong understanding on PowerShell, Bat scripts Perform daily health check of servers, VDIs & VDI core components Remediation of reported vulnerabilities as per the guidelines Working Knowledge with WEM. Working knowledge with Hypervisors such as VMware, Xenserver and HyperV Windows Patch Management in the VDI environment. Must have experience in creating and maintaining SOPs to run offshore operations Experience in handling Escalated issues including coordination with multiple teams and vendor (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Key Responsibilities

12+ Years of experience in Citrix Administration with both XenApp and XenDesktop with multiple sites and farms. Open with 24/7 shift and good communication skills. Ability to work independently without intensive oversight must be a go-getter and take initiative finding ways to avoid problems proactively rather than just fixing them after the fact. Bachelor’s degree in Computer Science or Information Technology or a related discipline Coming from a Strong Troubleshooting background. Skill Requirements Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift