At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The Opportunity
You will play a key role in enhancing Total Rewards operations and execution at Zuora across both compensation and benefits. In this role, you will help assess, evolve, communicate, and administer competitive Total Rewards programs that support all ZEOs.
Reporting to the Senior Director, Global Total Rewards, you will partner closely with ZEO Success and business leaders to deliver high-quality, white glove support while helping elevate Zuora’s Total Rewards programs.
*Pacific Time zone preferred. This is a remote position, with occasional opportunities to gather with the team for office visits, events, or offsites. If you are located near an office, you are also encouraged to work onsite.
Key responsibilities include:
Leverage technology to conduct external market pricing and prepare pricing analyses to determine structure mapping
Serve as the key contact for participation in compensation surveys
Support annual compensation processes, including the Merit cycle, Corporate Bonus Plan, and Promotion cycle by:
Evaluating global salary structures and making adjustment recommendations
Testing and administering compensation processes within Zuora’s pay software
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Reviewing proposed pay changes against budget and for parity across teams
Calculating and analyzing bonus payments
Reviewing outcomes against budget
Analyzing process results and outcomes
Partner with HR Operations to support benefits-related onboarding, offboarding, and Total Rewards operations
Support administration of the annual U.S. Benefits Open Enrollment process
Monitor benefits discrepancy files and resolve eligibility issues in a timely manner
Serve as the main point of contact for benefits invoices, including reconciliation and coordination with vendors and internal stakeholders
Provide first-line support to employees by responding to benefits and compensation questions
Assist in the development and maintenance of employee communications, training materials, and benefits resources
Maintain and update policies, procedures, and documentation related to compensation, benefits, time off, and leave of absence programs
Participate in compensation and benefits-related projects, compliance activities, process improvements, and other initiatives as needed
Support leave of absence administration, including maintaining leave records in Workday, ensuring data consistency across systems, coordinating with managers on leave approvals, and responding to disability claims and requests in a timely manner
About You
You are passionate about operational excellence and bring a strong attention to detail, analytical thinking, and a commitment to data integrity and accuracy.
You likely bring:
2+ years of experience in human resources, global compensation, and/or global benefits
Strong proficiency in Excel or Google Sheets, including formulas, charts, graphs, pivot tables, and other advanced capabilities
Analytical and quantitative skills, with the ability to interpret data and provide thoughtful recommendations
Excellent verbal and written communication skills
Strong organizational skills and attention to detail, with the ability to work independently and manage projects and deadlines
A high degree of integrity, discretion, and sound judgment when handling sensitive and confidential information
Preferred qualifications:
Workday experience is a plus, with Workday Advanced Compensation experience preferred
Bachelor’s degree or equivalent relevant experience
Experience with compensation tools such as Pave or similar external platforms is a plus
About the Team
You will be a critical member of Zuora’s global Total Rewards team, an important strategic team within the ZEO Success function.
ZEO Success is Zuora’s people-centered organization and includes Business Partners, Total Rewards, Engagement & Ops, and Recruiting. Our mission is to make Zuora the destination for top talent to thrive and do their best work. We do this by putting people first and cultivating an inclusive, innovative, and collaborative culture that enables all ZEOs, Zuora, and our customers to be wildly successful.
Benefits
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
Medical, dental, and vision insurance
Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
Learning & development stipend to support ongoing growth
Opportunities to volunteer and give back, including charitable donation matching where available
Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
Collaborate deeply across teams and regions
Learn constantly and iterate often
Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Our Commitment to an Inclusive Workplace
Think, be and do you. At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.
Base Pay Details
$88,000—$109,900 USD
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