Key Responsibilities SLA management and timely policy issuance Bank reporting & MIS managementInternal & External audit coordination and resolutionLeakage control (Freelook & cancellations)Process improvement and efficiency initiatives Eligibility Criteria Exposure to policy issuance, MIS, audits, or bank coordination is desirable Skills Required Strong understanding of operations & SLA managementGood analytical and MIS handling skills (Excel proficiency preferred)Effective communication & stakeholder management skillsAttention to detail with high data accuracy and confidentialityProblem?solving mindset with focus on process improvementAbility to work under timelines and manage multiple priorities