Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About Role:
The Principal Architect & Product Owner – Cross Functional Services Engineering (CFSE) plays a strategic leadership role in designing, delivering, and evolving enterprise service management solutions across Haleon. This role operates at the intersection of architecture, product ownership, and programme delivery, primarily leveraging the ServiceNow platform and its ecosystem.
You will collaborate with senior technology leaders, product owners, and business stakeholders to define scalable, integrated solutions that enhance service delivery, operational efficiency, and user experience. The role also involves driving innovation, automation, and proactive operations while ensuring alignment with the enterprise architecture strategy.
Role Responsibilities
Product Ownership & Strategy
- Act as Product Owner for one or more platforms, including:
- IT Service Management (ITSM)
- IT Operations Management (ITOM) – CMDB & Event Management
- Employee Self Service
- IT Business Management (ITBM)
- Integrations & Web Services
- Customer Service Management (CSM) (Legal, Finance, Procurement)
- HR Service Delivery
- Test Management tools (ATF, AQM, TOSCA)
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- Monitoring tools and Command Centre (Single Pane of Glass)
- Define and maintain product vision, roadmap, and high-level design.
Solution Design & Architecture
- Design enterprise-scale solutions integrating ServiceNow with other platforms.
- Develop a unified tools architecture and automation framework.
- Collaborate with Enterprise Architecture teams to ensure alignment with CTO strategy.
Delivery & Programme Management
- Lead DevOps squads using Agile methodologies to deliver new capabilities.
- Drive sprint-based delivery through Managed Service Providers (MSPs).
- Apply programme management rigor to product workstreams using ServiceNow PPM tools.
- Ensure timely, cost-effective, and high-quality delivery of solutions.
Operations & Service Excellence
- Oversee delivery, support, and performance of assigned products.
- Work closely with Service Operations Managers for day-to-day service management.
- Ensure continuous improvement of service processes and tools.
Stakeholder Management
- Build strong, trusted partnerships with business and technology stakeholders.
- Participate in strategic planning and ensure alignment with business priorities.
- Be accountable for delivering committed outcomes.
Governance & Reporting
- Provide technical and management reporting.
- Ensure adherence to governance, standards, and best practices.
Basic Qualifications
- 15+ years of Proven experience managing Enterprise Service Management systems in a large organization.
- Strong track record in project and programme delivery.
- Experience with large-scale platform design and integrations.
- Demonstrated ability to work with and manage third-party vendors and MSPs.
- Solid understanding of Agile delivery methodologies and DevOps practices.
- Strong stakeholder management and communication skills.
Preferred Qualifications
- Deep technical expertise in ServiceNow and its ecosystem (ITSM, ITOM, CSM, HRSD, etc.).
- Experience with monitoring, event management, and capacity management tools.
- Enterprise architecture capability to integrate multiple platforms into a cohesive ecosystem.
- Strong business analysis mindset with the ability to identify innovative, high-value solutions.
- Experience driving automation and proactive operations frameworks.
- Ability to influence senior stakeholders and contribute to strategic decision-making.
Job Posting End Date
2026-07-18
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
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