Territory Manager - Customer Care

Service Operations Management:

• Oversee and coordinate Industrial engine service activities for South industrial engine OEMs

• Ensure timely and efficient servicing of Industrial engines/ equipment.

• Develop and implement maintenance schedules, policies and service protocols.

1. Key Account Management

• Serve as the primary contact for strategic industrial engine customers.

• Check quality issues and coordinate for resolution & correction

• Develop long-term account plans to grow service revenue and customer satisfaction.

• Conduct regular account reviews, performance meetings, and customer site visits.

• Build strong multi-level relationships across customer organizations.

1. Technical & Application Support

• Understand customer applications (e.g., construction, mining, marine, industrial power, agriculture).

• Coordinate technical assessments, troubleshooting, and engine performance reviews.

• Work closely with service engineers, workshop teams, and field service technicians to deliver solutions.

1. Project & Contract Management