Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves –
Partner with the JLL Account Director, Regional Director and the JLL Operations leadership team to develop the account’s IFM strategic operating plan as aligned with the Client’s real estate and business objectives.
What is your day to day?
Participate in global/regional planning to develop portfolio strategies and fostering client relationships.
Collaborate with Account Leadership and Client to develop goals, objectives and focus areas for Workplace Experience Services and Integrated Service Delivery on the account.
Prepare impactful presentations that advance our delivery model through thoughtful summaries, fact-based recommendations, and articulate desired outcomes.
Builds and Manages High Performing Teams
Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
Lead by example in fostering a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process management and other ideas that provide service delivery efficiencies.
Provides frequent coaching and feedback to elevate performance
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Provide tactical operational facilities support, oversight and performance of key JLL 3rd party supplier partners and client strategic alliance partners.
Manage all Client regional workplace experiences and facilities services activities for all JLL-managed properties, ensuring total contract compliance with all criteria and reaching all performance specifications.
Ensure all properties are operated and maintained in accordance with local, state and national requirements overlaid by those required by the client.
Oversee regional continuous improvement initiatives as assigned and support account and departmental strategic planning.
Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of service outages, facilities SOW gaps, including managing root cause analysis to avoid repeat failures or lapses in service delivery.
Accountable for the accuracy and timely updates to facilities services and account systems support tools, i.e. E1, Corrigo, LCAM tools, MS Teams, Share Point, Tracker, and all other reporting and data management systems for the account as required.
Support incident reporting status updates, as required, to the Account Leadership and RES Governance team and other key customer stakeholders and suppliers to ensure resources are available to minimize service outages.
Provide project facilities support and technical input for projects scope of work as required to ensure site infrastructure and operations needs are met.
Available 24/7/365 in support of the customer’s business operations.
Provide input and manages annual operations financial plans and manages expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures.
Ensure fixed, variable, and incentive compensation under the contract are achieved relative to established Performance Plan and other objectives, annual KPI and incentive compensation determination and contract amendments.
Review regional performance metrics (KPIs & MBOs) and compare against account-wide metrics through the use of analytics or other tools provided by the client and JLL to ensure that the portfolio is being managed within goal parameters.
Create and implement savings initiatives across the region
Desired experience and technical skills
Required
8-10+ years’ experience in facility and operations leadership is required with responsibility for leading high-performing teams in a service environment.
Bachelor’s degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field or experience with advanced knowledge of Workplace Experiences, Facilities Management industry best practices and tactical application.
Knowledge of commercial real estate, project management and real estate finance fundamentals.
Accomplished thought leader. Has a successful track record of delivering strategic operating plans through leading practices and rigorous performance standards.
Exemplary Client Relationship Management skills managing up & down within a high-performing JLL and Client organization.
Strong team builder. Motivates, develops and challenges team members to maximize their own, and teams’ potential.
Proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast-paced, heavily matrixed environment.
A credible, impactful communicator and operates with a “no surprise” approach. Prepares succinct and impactful communication updates for Senior Executives detailing visible activity within the Region
Strong analytical ability, judgment, problem-solving and crisis management skills with the ability to gather data, assess situations and quickly develop & execute solutions.
Excellent interpersonal and relationship building skills.
Must be technically proficient in basic computer applications, CMMS, Microsoft Office, Power Point, Visio and Microsoft Teams software.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Kansas City, MO, St. Louis, MO
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a f
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