Tender Support Executive

About the job

Key Responsibilities

1. Respond to customer inquiries and technical issues related to the e-procurement platform via phone, email, and other communication channels.

1. Understand customer requirements related to tender submissions and provide appropriate support.

1. Set up and manage customer profiles in accordance with tender requirements on the portal.

1. Identify suitable tenders based on customer needs and assist with tender submissions on the platform.

1. Provide timely support and assistance to resolve customer issues and concerns.

1. Share customer feedback with management to improve products, services, and support processes.

1. Maintain a positive and professional approach while interacting with customers.

1. Stay updated on changes to the e-procurement platform and relevant industry trends.

Skill(s) required

Effective Communication Reading

Who can apply

Only those candidates can apply who

1. have minimum 1 years of experience

Other requirements

1. Excellent written and verbal communication skills.

1. Strong technical aptitude with familiarity in e-procurement software and tools.

1. Knowledge of the GeM (Government e-Marketplace) portal.

1. Strong problem-solving skills and the ability to think quickly in challenging situations.