Tele-Sales Executive Reservations & Sales

About the job

Job Title: Tele-Sales Executive Reservations & Sales Department: Sales Location: sales Industry: Wellness / Hospitality About Naad WellnessNaad Wellness is an integrated wellness ecosystem offering Ayurveda, Naturopathy, Yoga, and therapeutic wellness programs. We provide structured retreats and personalized wellness treatments in a premium healing environment.We are looking for a confident and customer-focused Tele-Sales Executive Reservations & Sales to handle booking inquiries, support sales conversions, and deliver exceptional client service. Job SummaryThe Tele Sales Executive will be responsible for managing reservation inquiries, converting leads into confirmed bookings, handling customer queries, and ensuring smooth communication with clients. The role requires strong communication skills, persuasive ability, and a service-oriented mindset. Key Responsibilities Reservations & Sales

• Handle inbound and outbound calls for booking inquiries
• Explain wellness programs, retreat packages, and pricing details
• Upsell relevant packages and services to maximize revenue
• Convert inquiries into confirmed reservations
• Coordinate with operations team for room and treatment availability

Customer Service

• Answer guest queries regarding amenities, therapies, facilities, and policies
• Handle complaints professionally and escalate when required
• Provide accurate and timely information via calls and emails
• Maintain positive guest relationships

Communication & Follow-Ups

• Draft professional emails for quotations, confirmations, and follow-ups
• Maintain proper records of leads and booking status
• Follow up with potential clients to increase conversion rate

Required Skills & Qualifications

• Minimum 13 years of experience in telecalling / reservations / hospitality sales
• Strong communication and interpersonal skills
• Good command of spoken and written English
• Basic understanding of sales processes and customer handling
• Ability to work in a target-driven environment
• Proficiency in email drafting and follow-up communication

Preferred Qualifications