Technical Writer SaaS & AI Products ( 3 To 7 Yrs )

About the job

Technical Writer SaaS & AI ProductsExperience: 3 7 YearsLocation: Remote / BengaluruMode of Engagement: ConsultantNo of Positions: 2 - 4Educational Qualification: Bachelor's degree in English, Technical Communication or related fieldIndustry: SaaS / AI Products / Software ProductsNotice Period: Immediate Joiners PreferredWhat We Are Looking For

• Strong hands-on experience creating product documentation, user guides, implementation manuals, knowledge base articles, release notes, and technical documentation for SaaS products or software platforms.
• Experience documenting AI, Generative AI, LLM, Automation, Cloud, API-based, or enterprise software products.
• Ability to understand complex technical concepts and convert them into clear, concise, and user-friendly documentation.
• Strong practical knowledge of software development workflows, SaaS applications, APIs, integrations, and technical product ecosystems.
• Hands-on experience with documentation platforms such as Confluence, Notion, GitBook, ReadMe, Document360, or similar tools.
• Comfortable using AI tools such as ChatGPT, Claude, Gemini, Perplexity, or similar platforms to improve research, documentation quality, and productivity.
• Strong attention to detail, documentation standards, content structure, and information architecture.
• Ability to collaborate closely with Product, Engineering, QA, Customer Success, and Implementation teams.
• Experience managing end-to-end documentation ownership in a fast-paced product environment.Responsibilities
• Create, maintain, and continuously improve product documentation for AIMLEAPs AI and SaaS solutions.
• Develop user guides, onboarding documentation, implementation manuals, troubleshooting guides, FAQs, and knowledge base content.
• Create API documentation, integration guides, developer references, and technical support documentation.
• Prepare release notes, feature documentation, product updates, and change logs for new product releases.
• Work closely with Product Managers, Engineers, QA teams, and Customer Success teams to ensure documentation accuracy and completeness.
• Translate technical concepts into easy-to-understand content for both technical and non-technical users.
• Establish and maintain documentation standards, templates, and best practices across products.
• Manage documentation updates aligned with product releases, enhancements, and feature launches.
• Build and maintain centralized documentation repositories and self-service knowledge bases.
• Identify documentation gaps and proactively improve content quality, usability, and accessibility.Qualifications