Technical Writer

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a Technical Writer, you will bridge the gap between complex hardware engineering and user execution, driving the documentation strategy for our next-generation hardware and networking products. Collaborating directly with globally distributed engineering, product, and support teams across Asia, Europe, and the Americas, you will transform nascent technologies into clear, impactful technical content. This is an opportunity to innovate at the intersection of hardware and AI, moving beyond traditional authoring to spearhead content optimization and automation. Your mission is to ensure our global customers and field teams have the precise, high-quality knowledge they need to succeed from day one.

WHAT YOU'LL DO

Own the Hardware Documentation Lifecycle: Research, architect, and deliver end-to-end hardware documentation—including Service, Upgrade, Installation, and Site Preparation Guides—ensuring accurate, clear, and timely content that directly enables seamless customer deployments.

Drive AI & Automation Innovation: Curate, review, and optimize AI-generated content and leverage AI tools to identify content reuse, accelerate documentation cycles, and future-proof our publishing workflows.

Collaborate and Investigate Cross-Functionally: Partner deeply with domain engineers to test nascent features on production systems, translate technical specs into structured DITA XML format, and collaborate with global peers to provide peer reviews and editorial guidance.

Champion Content Optimization & UX: Structuralize content for maximum scalability, implement SEO optimization and user engagement analytics, and identify content gaps to continuously elevate documentation standards and customer satisfaction.

Manage High-Impact Release Milestones: Coordinate within Agile frameworks using Jira and Confluence to balance multiple complex projects simultaneously, ensuring all technical assets align perfectly with product release timelines.

WHAT YOU BRING

Hardware & Networking Literacy: Proven ability to comprehend, test, and document complex hardware systems, networking products, and technical specifications into user-centric documentation.