Technical Support Representative

About the job

• Handle inbound and outbound customer calls related to technical issues.
• Diagnose and troubleshoot hardware, internet, and application-related problems.
• Provide accurate and timely resolutions while ensuring a positive customer experience.
• Escalate complex issues to the relevant teams when required.
• Maintain proper documentation of customer interactions and resolutions.
• Meet quality, productivity, and customer satisfaction targets.Requirements:
• Excellent verbal and written communication skills in English. This is US Process voice support.
• Strong problem-solving and analytical abilities.
• Basic understanding of computers, operating systems, internet connectivity, and troubleshooting.
• Ability to work in a fast-paced customer support environment.
• Willingness to work in 24/7 rotational shifts.
• Previous experience in technical support or customer service will be an added advantage.Location: ThaneProcess: Voice ProcessSalary: Up to 28,000 In-Hand per month

Salary

Probation:

Duration:

Salary during probation: After probation:

Annual CTC: Competitive salary

Number of openings

1 Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.