Technical Support Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

Job Family Definition

The job family spans multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting, and debugging systems, software, and solutions for research, development, and delivery of products, services, and solutions within HPE's portfolio. Requires broad knowledge and application of engineering principles, methodologies, and tools.

Job Family Definition – Management

Directs and manages a diverse team of technical support and engineering professionals responsible for delivering world-class technical support for Aruba enterprise networking solutions. Responsible for defining operational strategy, driving technical excellence, developing talent, and ensuring customer success while collaborating across global engineering and product organizations.

Management Level Definition

Manages a team of highly skilled technical professionals responsible for Aruba Switching Technical Assistance Center (TAC) operations. Provides leadership, coaching, and technical direction while driving operational excellence, customer satisfaction, and continuous improvement. Responsible for resource planning, performance management, escalations, and cross-functional collaboration.