Technical Support Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Qualifications & Skills

• Understand omni channel communication technologies and their role in the contact center

• 2+ years of experience as a product support engineer

• Good listening and comprehension skills

• Quick on your feet while consultatively working with the end customer to implement the solution

• A natural ability to dig in and resolve technical issues in structured manner

• Have a commitment to excellence in taking care of our customers and expect the same from others

• Windows operating systems, MS SQL, IIS

• Hands-on experience on log analysis and troubleshooting

• Familiarity with IP Networking, SQL, REST APIs, and Linux

• Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys

• Previous experience with outbound contact center products is a plus.

Key Skills