Technical Specialist ServiceNow

About the Opportunity

Job Type: Permanent

Application Deadline: 15 July 2026

Job Description

Title Technical Specialist Service Now

Department Service Now Platform Team

Location Gurgaon

Level Grade-4

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Data Services team and feel like you’re part of something bigger.

About your team

Service Now Platform Team is part of Enterprise Techhnology Services (ETS) works along with Enterprise Infrastructure Services (EIS) function. It is a growing team supporting a strategic platform that provides enterprise level solutions for managing and automating IT servies, operations and workflows across a number of departments within our organization. The Platform is widely used and embedded for IT Service Management, but it also growing rapidly to support broad range of other products like HRSD, Employee Centre, Security Operations and Vulnerabily Response Module, as well as business workflow capabilities.

About your role

As the principle Service Now Consultant, you will be playing critical role within Platform Architecture and Strategy stream to design and define overall architecture for the service now platform, aligning with organizational goals. You will be transalting business requirements into technical solutions within Service Now Framework. Desing, develop and Implement custom modules, applications and integrations based on the requirements.

Work closely with business leaders, IT Teams and stakeholders to understand business needs, You are going to act as a bridge between technical teams, business unit and product teams to translate requirements into functional specifications.

Along with above, you will be guiding development teams in best practices for service now configuration and customization. Define standards for Service Now workflows, data models and user interfaces. You wil be required to work on different modules within Servicenow ITSM, Employee Centre, HR Service Delivery and Enterprise Risk management capabilities.