Technical Specialist - L4 Network Architecture/Datacenter/SDWAN/ACI (Cochin-Kerala)

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.

This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

What you'll be doing

Key Responsibilities:

- Knowledge and expertise on different domains viz. Routing, Switching, Security, DC network. Knowledge of Managing Data Canter and Team,

- Should have strong hands on experience in Cisco SDWAN solutions and experience in Cisco ACI.

• Responsible for all incident management issues. Should ensure all incidents are addressed strictly as per the bank’s incident management policy and all necessary steps related to the incident resolution are in place.

• Responsible for all documentation works related to infrastructure such as network diagram, approval documents etc.,

• Ensure all the changes are properly evaluated, tested and then implemented. Should also ensure all changes follow a strict change management policy.