Technical Specialist - Collaboration Services (M365 Support)

About the Opportunity

Job Type: Permanent

Application Deadline: 23 July 2026

Job Description

Title TECHNICAL SEPCIALIST - COLLABORATION SERVICES (M365 Support)

Department Enterprise Collaboration Services

Location Bangalore, Gurgaon or Dalian

Reports To SENIOR TECHNICAL CONSULTANT

Level TECHNICAL SEPCIALIST

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our collaboration team and feel like you’re part of something bigger.

About your team

We are a dynamic team who work to provide many services to the Fidelity International business globally. With a Service Catalogue of around 100 applications the Enterprise Collaboration Services team are responsible for many different technologies such as the support for all M365 services including Exchange Online, Teams, SharePoint and OneDrive. We have a small Exchange on premise footprint and provide the means for secure email utilizing both TLS and OME. Always looking to improve and enable teams to automate tasks working in a DevOps environment.

About your role

Reporting to the Senior Technical Consultant, you will be a member of the Enterprise Collaboration Services Team. Responsibilities will be wide ranging including providing 3rd line support to our customers for all M365 services, as well as supporting other teams within Technology as appropriate. You also need to work on projects, and be part of UK hours shift support.

About you

• Excellent knowledge of M365 suite of products including Exchange Online, SharePoint Online, Microsoft Teams, One Drive for Business and associated collaboration tools.

• Experience of Teams as a Platform (inc voice) and consultancy on adopting Teams and automating business flow.