Technical Solutions Engineer, Cloud Support, Networking (English)

info_outlineXThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Pune, Maharashtra, India.

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

• Experience with one common scripting or coding language (e.g., Python, shell scripting).

• Systems experience (e.g., Linux, Unix) or a similar operating system.

• Experience in operating system kernel, file systems, and TCP/IP network protocols (e.g., DNS, routing, firewalls, and load balancing concepts).

• Ability to communicate in English fluently to interact with regional customers and stakeholders.

Preferred qualifications:

• Kubernetes or container networking experience.

• Software-defined networking experience with public Cloud or SDN software.

• Familiarity with the HTTP protocol and APIs based on HTTP.

• Familiarity with network namespaces, how to take packet captures, and how to interpret packet captures.

• Knowledge of network specific kernel parameters (TCP keepalives, TCP windows, etc.).