Technical Services Engineer

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

As an ideal candidate, you will have

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. Our ideal TSE candidate should also have

5 to 8 years of relevant experience

Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, Storage, networking, clusters, and troubleshooting

Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)

Broad awareness of customer workloads and use cases, including performance, availability, and scalability

Experience analyzing issues holistically, from the application tier through the database, down to the storage

Nice to have

Comfortable with modern AI concepts and proficient in using AI-assisted tools to accelerate troubleshooting and enhance day-to-day technical support workflows.

Experience on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl