Technical Program Manager, Incident Response

WHY HARVEY

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

ROLE OVERVIEW

The Incident Response Technical Program Manager is a senior cross-functional operator who will lead Harvey's response to security and reliability incidents, coordinating across engineering, security, and business teams under pressure. You will join the Detection & Response function within Harvey's Information Security organization, whose mission is to detect, contain, and remediate threats to the platform that serves the world's leading law firms and enterprises. This role defines the standard for how Harvey runs and learns from incidents — building the coordination playbooks, communication protocols, and post-incident remediation programs that close structural gaps. As the first dedicated incident response program hire, you will partner directly with security engineering, product, and executive leadership to shape a function from the ground up. This is a rare opportunity to build the incident management discipline at one of the fastest-growing AI companies, with meaningful influence over how a high-trust platform protects its most sensitive customer data.

WHAT YOU'LL DO

• Own end-to-end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.