The Technical Information Systems Engineer is an entry-level to early-career engineering services professional responsible for developing, maintaining, and supporting information technologies, functional excellence processes, and product information change management systems that enable engineering practitioners to work more efficiently and effectively. This role supports engineering workflows by managing technical information, improving processes, and ensuring accurate product and engineering data is available to stakeholders. The position requires collaboration with technical teams to deliver high-quality tools, processes, specifications, and system improvements that enhance operational efficiency and business outcomes.
Key Responsibilities
Develop, maintain, and support technical information systems, tools, and processes used by engineering teams.
Execute technical information and knowledge-based activities by fulfilling work requests in accordance with standardized policies, procedures, and quality expectations.
Support key engineering processes such as Engineering Standard Work (ESW), Value Package Introduction (VPI), product change management, and technical data repository maintenance.
Manage and maintain technical information libraries, engineering drawings, specifications, and related documentation to ensure data accuracy and accessibility.
Collaborate with engineering practitioners and cross-functional teams to gather inputs, resolve issues, and deliver solutions that improve engineering productivity.
Apply technical knowledge and problem-solving skills to resolve moderately complex issues involving components, systems, subsystems, or services.
Contribute to continuous improvement initiatives by identifying opportunities to enhance systems, workflows, and operational processes.
Support requirements gathering, solution validation, troubleshooting, and service request fulfillment to maintain high service quality and customer satisfaction.
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Ensure service levels and deliverables meet agreed performance standards and organizational expectations.
Coordinate work activities with technicians, interns, or temporary employees when required.
Contribute effectively to team goals while building technical expertise and professional capability.
Skills
Strong collaboration and interpersonal skills with the ability to work effectively across teams.
Excellent verbal and written communication skills with the ability to convey technical concepts clearly.
Strong analytical thinking and decision-making capabilities.
Problem-solving and troubleshooting skills with attention to detail.
Ability to manage service requests and deliver results efficiently.
Knowledge of requirements elicitation, solution validation, and service level management.
Strong knowledge management capabilities to organize and maintain technical information.
Process improvement mindset with focus on efficiency and quality.
Ability to adapt, learn quickly, and continuously develop technical expertise.
Proficiency in Microsoft Office tools.
Experience
Entry-level or early-career professional with relevant academic or industry exposure in information systems, engineering services, or technical support environments.
Internship, co-op, or temporary technical experience in a related discipline is preferred.
Experience working with engineering systems, product lifecycle management tools, or technical documentation is advantageous.
Preferred Qualifications for Internal Candidates
Knowledge of generator set (Genset) products and systems.
Experience with Windchill and product change management processes.
Familiarity with genset sizing tools such as PowerSuite, Seismic, and GenSize is preferred.
Qualifications
Bachelor’s degree in Engineering, Computer Science, Information Technology, or another relevant STEM discipline is required.
Master’s degree in a related field may be preferred for select roles.
Licensing or certifications may be required for compliance with export controls or regulatory requirements.
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