Technical Duty Officer (SRE)

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Join eBay as a Site Reliability Engineer in our Site Engineering Center (SEC), where you'll play a crucial role in ensuring the availability and reliability of eBay's platform. You'll lead major incidents, manage critical service health, and collaborate with cross-functional teams to develop innovative solutions. With opportunities to enhance automation and improve monitoring tools, this role is perfect for someone with a passion for technology and a drive to make a significant impact on the customer experience of the eBay community.

What you will accomplish:

- Lead Incident Management: Act as the Incident Commander to drive resolution of major incidents, manage alarms, and ensure effective communication with leadership and partner teams.

- Proactive Monitoring: Continuously monitor the health of eBay's critical services to identify and address potential issues before they escalate.

- Collaborative Problem Solving: Work closely with partner teams to resolve recurring technical issues, onboard new alerts, and develop high-quality Standard Operating Procedures (SOPs).

- Automation and Process Enhancement: Identify and implement opportunities to enhance automation and reduce manual workload, improving overall efficiency.

- Solution Development: Collaborate with Architecture, Engineering, and Operations teams to develop solutions that ensure high site availability and reliability.

- Enhance Monitoring Tools: Improve tools for monitoring and mitigating site incidents, and conduct reliability audits and tests to strengthen eBay’s reliability and incident management capabilities.