At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
JOB SUMMARY
Manages the alignment of assigned customer’s technology road map and Jabil’s Technology road map. Capable of selling Jabil’s value-add services such as design, layout, and Global Operations Services (Advanced Manufacturing, Advanced Test, R & D, etc.) globally. Develop and grow business through profitable design wins and flawless execution. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide single-point-of-contact to customer for all design-related activities. Provide full accountability for project budgets and schedules. Technically capable of developing, managing and delivering very highly complex technology projects. This includes developing complex SOW, business proposals, project schedules/financials, and managing multiple global projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures Jabil’s integration into customer’s technology roadmap.
Technical expert on customer’s products and technology.
Technically develops, manages and delivers very highly complex technology projects including developing complex detailed Statements of Work (SOW), business proposals, project schedules/financials, managing multiple global projects, and design service agreements (DSA).
Present and sell Jabil’s Technology to assigned customer or program. Must be professional and comfortable doing presentations to external senior level engineers.
Act as the main escalation point between Jabil Design and the mass-production BU.
Serves as primary contact relationship owner with the customer’s design/central engineering group and supports all of their technical projects. Functions as the point of contact in technical questions between Jabil and the customer.
Establishes strategic direction for Jabil Design and Product Development teams.
Sell and increase exposure of Jabil/Jabil Technology Services such as design services, layout services, and Global Operations Services inside of the customer’s organization.
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Proficient computer skills, including word processing, spreadsheet, and presentation applications
Strong project management skills
ESSENTIAL SKILLS, ABILITIES AND EXAMPLE BEHAVIOR(S)
FOLLOW-UP: Able to monitor and evaluate progress of assignments / projects
ORGANIZE: Able to assemble appropriate resources (people, funding, material, support) to get things done; Able to manage multiple activities simultaneously to accomplish goals; Able to schedule and coordinate work of others; Able to establish efficient work procedures to meet objectives; Able to form the right structures and teams to enhance productivity
LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
PROVIDE DIRECTION: Able to establish and communicate a common vision; Able to translate company strategy into team goals and objectives; Able to set clear priorities; Able to clarify roles and responsibilities through individual performance plans; Able to make self available for questions
TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals
DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to Jabil’s policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization
DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority
NEGOTIATE: Able to apply effective questioning and listening techniques to determine each party's position; Able to look for common ground and build on areas of agreement to reach win-win outcomes; Able to ensure the agreed-upon alternatives have the support of all parties involved
DO WHATEVER IT TAKES: Able to maintain perseverance in the face of obstacles; Able to take charge, know what is needed or find out, and move forward; Able to stand up for ideas in the face of resistance; Able to work with others to expand on ideas
PLAN: Able to develop short- and long-term operational and / or financial plans that are appropriately comprehensive, realistic, and effective in achieving goals; Able to anticipate obstacles and define alternate strategies; Able to integrate planning efforts across work units
BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
INFORM: Able to keep all appropriate parties up-to-date on decisions, changes and other relevant information
SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
PRESENT SKILLFULLY: Able to prepare and deliver clear, effective, and professional presentations
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