Technical Application Specialist - (ERP, Customer, App Support )

What you will be doing:

- Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions in the ERP application. Fully documents and escalates if necessary.

- Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals.

- Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.

- Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.

- Works on the issues related to Purchasing, Inventory Management, LOT/Bin Management, Cycle Count, Physical Count, WMS.

- Should work on the issues like Item Data, PO data, Inventory Mismatch, Data mismatch between WMS and ERP application.

- Works on the issues related to Sales orders, Invoices, RMAs, Inventory Management, LOT/Bin Management, Sales History.

- Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.

- Addresses concerns brought up by other departments such as customer experience or sales

- Assists in mentoring other team members.

- Contributes and uses department's knowledge base articles and FAQ's.

What you will likely bring:

- Ability to effectively communicate both verbally and in writing

- Customer experience skills including handling experienced users, irate users, and users who prefer different modes of communication including calls, emails

- Knowledge of specific system application fundamentals and business processes and ability to learn a complex Distribution ERP Application through self-paced E Learning and Classroom Sessions as well

- Strong problem solving and troubleshooting skills with excellent comprehension skills to ensure smooth processing of the case/call