Technical Account Manager - Costa Rica

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why Redis?

It’s an opportunity to thrive with cutting-edge real-time technology, a robust go-to-market strategy, and a commitment to pushing boundaries. We are the driving force behind Open-Source Redis, the world’s most loved in-memory database, and Redis Enterprise serving over 10,000 customers worldwide, to reimagine how fast they can process, analyze, make predictions, and take action on the data they generate.

Why would you love this job?

As a Technical Account Manager, you will be the technical liaison for our customers, serving as the subject matter expert on all-things-technical regarding the Redis platform.

The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges and a sales-oriented mind. Above all, a focus on world-class client service is key.

If you are level headed, comfortable in a fast-paced, ever-evolving environment, and truly service oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.

What you’ll do:

• Support the post-sales process by understanding the clients’ needs, Redis technological platform, and how to build bridges between them.

• Develop a strong working relationship with clients and become their trusted advisor.

• Drive the technical aspects of clients’ revenue performance optimization process.

• Serve as the technical and product expert for the clients in all matters.