Technical Account Manager

Summary

• About HighRadius: HighRadius guarantees Value Creation for the Office of the CFO with a single Agentic AI platform. The platform integrates 180+ AI agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. Each agent is tied to measurable KPIs, ensuring real outcomes in just 3–6 months across 1,300+ Global Enterprises.

• Location: Hyderabad, India | Travel: Up to 50% (Client Sites) Target Majors: Industrial Engineering, Computer Science, Data Science, or Management Information Systems (MIS), with 2-5 years of data science or client management experience

About the Role

• Value Delivery & Process Optimization

• Value Delivery: Identify the potential improvements in technology and process and work with customers to drive business outcomes (e.g., DSO reduction, increased auto-match rates).

• The "Day-in-the-Life" Audit: Conduct deep-dive observations of client finance workflows to identify friction points and bottlenecks.

• Adoption Strategy: Design and execute playbooks that drive user engagement and ensure the AI platform becomes the backbone of the client’s finance operations.

• Strategic Governance & Steering

• Operational Committee Ownership: Lead monthly meetings with client SMEs to review health metrics and tactical progress.

• Executive Readiness: Manage up and prepare executives for Steering Committees, providing the data-driven narrative of value delivered.

• Signal vs. Noise: Change Management