Technical Account Manager 2

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes

Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.

Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements

Participate and prepare for Monthly and Quarterly Business Reviews with customers

Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products

Continuously evolve best practice to technical product adoption and customer success

Who You Are:

Someone with a solid technical grounding and hands-on experience of IT Operations

Confident in your hands on experience AWS, Azure or GCP

Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.

Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.

Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.

Able to travel via auto, train or air up to 30% of the time

Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space