Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
Block's Business Platform (Bizplat) organization powers operational automation across the company, focused on Risk & Compliance, Customer Support, GTM and Sales, Finance, and Hardware Supply Chain. Over the past year, our teams have delivered measurable business outcomes across every major operational domain. Now, as we scale from isolated automation initiatives to a company-wide automation platform and operating model, we face a critical architectural challenge: too many services and too much fragmentation.
We are looking for a Tech Lead who will serve as the overall systems architect for Bizplat — someone who can see across our sprawling service landscape, identify redundancy and fragmentation, and drive consolidation onto well-architected central systems. You will be the technical decision-maker responsible for turning down the overwhelming number of services we've accumulated and replacing them with unified, scalable, and governable platform capabilities. This is a role for a strong technical leader who pairs deep systems design expertise with the judgment to make hard tradeoffs across automation domains.
You Will
Own the architectural vision for Bizplat's platform systems, defining the target state for a consolidated, well-architected service landscape that supports automation across Risk & Compliance, Customer Support, GTM/Sales, Finance, and Hardware Supply Chain
Drive service consolidation by identifying redundant, overlapping, or underutilized services and leading the technical strategy to turn them down, migrate workloads, and converge onto shared systems
Design and build core platform capabilities — including case management, workflow orchestration, AI/ML pipelines, event streaming, and integration frameworks — that are reusable across domains and teams
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Lead technical planning and execution for high-priority cross-cutting initiatives such as contact center stack convergence, and automation platform maturity
Set and enforce engineering standards for system design, API contracts, observability, data governance, and operational reliability across Bizplat's engineering teams
Partner with Forward Deployed Engineer (FDE) teams to ensure domain-specific solutions feed back into the platform as reusable capabilities rather than becoming one-off services
Make hard architectural tradeoffs between speed of delivery, technical debt reduction, reliability, and long-term platform direction — and communicate those tradeoffs clearly to leadership
Mentor and elevate engineers across the organization through design reviews, technical guidance, and knowledge sharing that raises the overall quality bar
Collaborate with stakeholders across Risk Ops, Customer Ops, Sales Ops, Finance, and Hardware to translate operational needs into scalable technical solutions
Use AI as a force multiplier in your engineering workflow and in the systems you design leveraging LLMs, agentic architectures, and automation to accelerate delivery
You Have
10+ years of software engineering experience, with at least 5 years in a technical leadership or architect role owning systems at scale
Deep experience consolidating and simplifying complex service architectures — you've successfully reduced service sprawl, migrated workloads across systems, and decommissioned legacy services in production environments
Strong systems design and architecture skills, with demonstrable experience building platforms used by multiple teams and business domains
Experience building or operating automation, workflow orchestration, or case management systems (e.g., Temporal, Airflow, custom workflow engines, or similar)
Track record of driving technical strategy across organizational boundaries — you've aligned multiple teams to a shared platform vision and executed on multi-quarter roadmaps
Fluency in designing for scalability, reliability, and governance — you understand the operational realities of running systems that process high-volume decisions in regulated environments
Experience with one or more of: AI/ML pipeline integration, event-driven architectures, contact center platforms, or business process automation
Strong software engineering fundamentals with the ability to write production-quality code, conduct meaningful design reviews, and make sound build-vs-buy decisions
Excellent communication and collaboration skills — you can explain complex architectural decisions to both engineering teams and non-technical business stakeholders
Comfort navigating ambiguity across multiple domains, making pragmatic decisions with incomplete information, and adjusting course as requirements evolve
Preferred
Experience working with Forward Deployed Engineering or embedded platform team models where platform and domain concerns intersect
Background in financial services, risk/compliance, or payment systems where regulatory requirements shape architecture decisions
Familiarity with AI-powered decision systems, LLM-based automation, or agentic workflows in production
Experience with specific technologies in our stack: Kubernetes, Kafka, Temporal, GraphQL, Go, Java, or Ruby
Track record of reducing operational costs through platform consolidation (e.g., reducing manual hours, converging vendor tooling, eliminating duplicate data pipelines)
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations throughout the recruitment process. If you require an accommodation, let your recruiter know. Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page.
Block takes a market-based approach to pay, and pay may vary depending on your location. Canada locations are categorized into one of two zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A:
$222,900—$334,300 CAD
Zone B:
$222,900—$334,300 CAD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you
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