Team Manager - Insurance for Taguig (Pooling)

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

As a Team Manager – Insurance, you’ll play a key leadership role in ensuring quality service delivery and operational excellence for our insurance claims support program.

What You’ll Do

- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations

- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line

- Identify the training needs that will equip the staff with fundamental skills and knowledge

- Have a thorough understanding of the Short-Term, Long-Term, FMLA, and State Leave process related to Disability product and associated and medical terminologies, various system tools and operational procedures utilized within the program

- Collaborate with stakeholders on a regular basis for changes in promotions and updates

- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers