A Snapshot of Your Day You will lead the Level 1 Operations team at the Remote Centre, ensuring smooth day‑to‑day support operations through effective people leadership, workload management, and strict adherence to processes. The role requires strong stakeholder management, acting as the first point of escalation, maintaining operational discipline across shifts, and ensuring consistent SLA and KPI performance. You will enable clear communication across the team, monitor service performance, support issue resolution through cross‑functional collaboration, and drive continuous improvement to strengthen overall operational effectiveness. How You’ll Make An Impact Lead, supervise, and support a team of Level 1 engineers/operators in a remote environment to ensure high‑quality service deliveryAllocate daily tasks, manage shift coverage, and monitor workloads to ensure SLA and KPI complianceAct as the first level of escalation for technical and operational issues, ensuring timely resolutionEnsure adherence to standard operating procedures, safety guidelines, and quality standards across the teamWork closely with the Operations Manager and other stakeholders to ensure business requirements are met and operational priorities are alignedCoordinate with Level 2 support, Field Operations, and other functional teams to facilitate issue resolution and smooth handoversMonitor team performance, attendance, shift handovers, and productivity, providing regular feedback and coachingPrepare and share daily, weekly, and monthly operational and performance reportsSupport onboarding, training, and ongoing development of new and existing team membersIdentify process gaps, support root‑cause analysis, and contribute to continuous improvement initiatives What You Bring A Bachelor’s degree in engineering or a relevant technical discipline; equivalent experience will be considered in lieu of a degree5–8 years of overall experience, with at least 1–2 years in a Team Lead or supervisory role within operations or support environmentsStrong leadership and people‑management skills with a cooperative and target‑oriented mindsetGood understanding of Level 1 operations and remote support center environmentsAbility to manage shifts and work in a 24x7 operational setup, if requiredEffective communication skills (verbal and written) with the ability to engage stakeholders calmly under pressureStrong problem‑solving and decision‑making capabilitiesProficiency in MS Office and basic reporting and tracking toolsTeam player with a focus on collaboration, accountability, and continuous improvement About The Team We are a dedicated team operating from the Remote Centre, responsible for delivering reliable and timely Level 1 operational support. We believe that strong teamwork, mutual trust, and clear communication are key to achieving consistent results in a fast‑paced operational environment. While we manage daily operational challenges and escalations, we also focus on learning, process improvement, and supporting each other’s development. We are not afraid to share feedback or learn from mistakes—because this is how we grow as a team and as individuals. Who is Siemens Gamesa? Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are always looking for dedicated individuals to join our team and support our focus on energy transformation. Empowering our people https://www.siemensgamesa.com/sustainability/employees How do you imagine the future? https://youtu.be/12Sm678tjuY Our global team is on the front line of tackling the climate crisis, reducing carbon emissions - the greatest challenge we face. Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. https://jobs.siemens-energy.com/jobs