Team Lead - (College Physical Community Operations)

About the job

Candidates with 1 to 4 years of experience are only eligible. Applicants with more than 3 years of experience will not be considered.Preference will be given to candidates who have prior experience working with college management teams or handling college partnerships. This includes experience in coordinating with college authorities, managing institutional collaborations, organizing on-campus initiatives, and understanding the operational structure of academic institutions. Candidates with an existing network within colleges or experience in driving student engagement at the campus level will be considered highly suitable. ABOUT THE ROLEThe Team Lead Community is the operational heartbeat of Student Tribe's community function. You will directly manage the Community team along with a rotating cohort of 57 interns. You are the person who ensures community strategies actually happen, teams are aligned, students remain deeply engaged, and campus communities stay active and healthy.This is not a role for someone who just manages. It is for someone who builds systems, drives alignment within the community function, and can hold the Centre while the organization grows outward.

KEY RESPONSIBILITIES

Strategy & Planning

• Define and drive quarterly OKRs for the Community function, ensuring clear alignment with organizational priorities.
• Develop and refine the community growth framework, including campus activation strategies, onboarding processes, engagement benchmarks, and progression criteria.
• Identify and implement scalable engagement models and operational improvements that enable growth without proportional resource expansion.
• Establish a structured weekly review system to monitor key metrics such as community growth, engagement scores (NPS), and participation, for leadership visibility.

Team Leadership & People Management

• Conduct regular 1:1s and team meetings to ensure clarity on priorities, progress, and risks.
• Lead hiring, onboarding, and development of team members; set performance expectations and conduct structured evaluations.
• Oversee the community intern program end-to-end, including project allocation, mentorship alignment, performance tracking, and identification of high-potential candidates for full-time roles.
• Act as the escalation point for operational challenges within the community function, ensuring timely resolution of issues.

Community Health & Growth