TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Customer
Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
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Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
Contribute to the production of consolidated or aggregated reporting as appropriate
Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner
Shareholder
Support the timely and accurate completion of business processes and procedures according to SLA requirements
Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions
Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
Contribute to the development/delivery of presentations/ communications to management or broader audiences
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Employee/Team
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
Provide training, coaching and/or guidance to others on the team
Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally
Breadth & Depth
Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
Sound level knowledge with some form of related training and/or related experience or skills
Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact
Identifies key operational/ reporting/process issues for own area
Provides thorough analysis and/or specialized reporting or operational/process support
Requires general understanding of the overall function and/or businesses supported
Some complexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus
May lead small scale initiatives or work stream packages for assigned area
Completes work within specifically defined parameters with guidance/ direction from management as necessary
May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
Generally reports to a Group Manager
Experience and/or Education
Undergraduate degree/ college diploma
3+ year relevant experience
Who We Are:
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.
Together, we are reimagining what banking can be for our client
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