The Process Excellence Manager plays a pivotal role in shaping and delivering the organization’s tax and finance transformation agenda. With overall responsibility for delivery, process design, controls, and the Direct Tax digital/automation journey, this role is instrumental in advancing a ‘Tax nirvana’ vision—one where automated, robust, and optimized processes underpin strategic outcomes. The incumbent will champion the integration of technology, drive end-to-end automation, and ensure tax technical rigor, collaborating extensively with cross-functional teams.
What you’ll be doing
- Lead the Process design, documentation, and continuous enhancement of end-to-end tax processes, ensuring alignment with best practice and regulatory requirements
- Design, develop, implement, and monitor robust Finance controls (alignment with Future of Controls), focusing on risk mitigation and process integrity throughout the tax lifecycle
- Champion standardization and simplification initiatives to support operational excellence and audit readiness
- Provide expert insights into direct tax Process automation, with a focus on leveraging automation and AI-driven solutions to enhance accuracy, compliance, and efficiency
- Act as Subject Matter expertise (leveraging tax technical insights) to lead/drive automation agenda/projects for Tax
- Stay abreast of evolving tax legislation and digital trends, ensuring the organization’s automation journey is tax-compliant, future-ready, and strategically aligned
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- Drive the adoption of digital tools, intelligent automation, and AI technologies across tax function
- Lead the MDT digital transformation roadmap, identifying opportunities for process digitization and efficiency gains
- Foster a culture of digital innovation, upskilling teams and embedding a data-driven, technology-first mindset
- Assume accountability for the seamless delivery of tax transformation projects, ensuring milestones are met and benefits realized
- Promote a continuous improvement culture, encouraging the generation and execution of innovative ideas to optimize processes and controls.
- Facilitate cross-functional collaboration to address pain points, implement best practices, and support the organization’s digital ambitions.
What you bring
- 12+ years Industry experience in Finance / Tax role. Experience on Process excellence, Digital and Transformation projects will be an added advantage
- Degree in Finance, Accountancy, Chartered Accountant is a prerequisite
- Proven track record in leading complex Finance processes including large-scale projects
- Expertise in ERP systems, external tax tools & AI enabled technology
- Direct Tax- Corporate Tax experience
- Strong understanding of international tax compliance and reporting.
- Hands-on experience across Finance and Tax, with demonstrable tax technical expertise and automation exposure
- Proven ability to design and implement process controls, leveraging digital and automation solutions
- Digitally savvy, with a continuous improvement mindset and the ability to learn new technologies rapidly
- Exceptional analytical, problem-solving, strategic and critical thinking abilities
- Effective stakeholder engagement and influencing skills, both written and verbal
- Demonstrated teamwork, collaboration, and adaptability to work across organisational boundaries
- Results-driven, with a passion for process excellence and digital transformation
- Has proficient knowledge of applicable tax regulations to conduct and present analyses of data to support organizational and management reviews, strategy assessment, tactics and policies
- Is able to effectively communicate information to managers or less experienced staff, shares knowledge effectively within the work team and customizes reports, variance explanations, and presentations to the interests of the audience
- May be a manager or supervisor of skilled employees; Oversees routine tax activities such as tax return filing, data collection, research, and compliance.
- As an Individual Contributor, works under broad guidance and supervision by Manager for complex activities
- Establishes short term operational decisions typically within a one-year time frame
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
- Progress as a person as we work on the energy transition together.
- Continuously grow the transferable skills you need to get ahead.
- Work at the forefront of technology, trends, and practices.
- Collaborate with experienced colleagues with unique expertise.
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
- Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
- Grow as you progress through diverse career opportunities in national and
- international teams.
- Gain access to a wide range of training and development programmes.
An Inclusive & Progressive Place to Work
- To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
- We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
- We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
Shell in India
Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalisation, and business operations.
Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.
Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.
Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and a LNG
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