Talent Pipeline - Technical Support & Customer Success

Don't see exactly the role you're looking for? No problem! At Sumo Logic, we're always on the lookout for talented professionals to join our team. By submitting your application here, you are expressing interest in potential engineering roles that may become available in the future.

Why Apply Now?

At Sumo Logic, we believe the strongest teams are built before the hiring starts. If you're passionate about customer advocacy, problem-solving, and delivering world-class support—even if you're not actively job hunting—we’d love to connect.

By submitting your profile, you’ll be among the first we reach out to for upcoming openings in our Customer Support, Customer Success, or Renewal Specialist teams. This is your opportunity to stay top-of-mind as we grow our customer experience organization in India.

Let’s shape the future of customer-centric innovation—together.

Join the Frontlines of Customer Success at Sumo Logic

At Sumo Logic, our mission is to make the digital world faster, more reliable, and secure. Our AI-powered SaaS analytics platform empowers global organizations to monitor, secure, and optimize their cloud-native systems. And behind that platform is a team of passionate support specialists and customer champions dedicated to helping our customers succeed.

Whether you're solving deep technical issues, managing renewal cycles, or proactively guiding customers toward value, you’ll play a critical role in building loyalty, trust, and long-term impact.

Our Customer Support and Success teams are recognized as some of the most technically adept and customer-obsessed teams in the industry—delivering real results across Dev, Sec, and Ops functions.

Areas of Focus

We regularly hire for roles such as:

• Customer Success Specialist / Renewal Specialist – Driving retention, managing renewals, and identifying expansion opportunities in a SaaS environment

• Technical Support Engineer / Senior Technical Support Engineer – Providing in-depth troubleshooting, incident resolution, and technical guidance on log analytics, observability, and cloud platforms

What We Value