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L1 ManageEngine Endpoint Central (Patch Management) Support Engineer
The L1 ManageEngine Endpoint Central Support Engineer is responsible for providing first-level monitoring, incident handling, basic troubleshooting, and operational support for endpoint management and patching activities. The role ensures timely patch deployment, system compliance, execution of SOP-based activities, and escalation to L2/L3 teams when required.
Key Skills required:
2-4 years of experience in Patch Management / Endpoint Management / IT Support.
Basic understanding of ManageEngine Endpoint Central (Desktop Central).
Knowledge of:
Windows & Linux operating systems
Patch management lifecycle
Networking basics (agent communication, ports)
Familiarity with:
Endpoint troubleshooting
Patch deployment concepts
ITSM tools (ServiceNow, Jira, Remedy)
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