If you love solving the deepest tech problems, enjoy working with all types of customers from around the world, love variety, this job has it all in spades. You will be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Amazon pay. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms. We'd love it if you bring in a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to improve customer experience. We're looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability, scalability, and reliability. You will be working on security initiatives and are responsible to drive and implement solutions from security perspective including but not limited to building tools, implementation of strategic initiatives within engineering teams, driving and governance of security processes. Key job responsibilities The role offers an opportunity to tackle complex technical challenges, work with diverse customers worldwide, and engage in a dynamic, varied work environment. You will be required to deeply understand the technology landscape and evaluate the use of new technologies. As an influential member of the team, you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across AEP Products. You will consistently address abstract issues spanning multiple functional areas, driving your team to pursue scalable improvements across other teams, services, and platforms. Key job responsibilities • You independently manage a team of engineers. You are able to hire, develop, and promote engineers. • You establish a roadmap and successfully deliver partnering effectively with customers and stakeholders • You define clear goals and objectives. • Your team has an effective engineering process and consistently delivers results with minimal defects and disruption. • You communicate ideas effectively, both verbally and in writing, to all types of audiences. • You work successfully with customers, leaders, and other engineering teams. • You define metrics to measure team progress, customer experience, solution quality, and operational excellence. • Your team has customer engagement mechanisms, adheres to SLAs, and effectively manages operations. About the team AEP mission is to be the most preferred way for Amazon customers to pay, no matter where they are paying. We deliver experiences that bolster the trust customers already hold for Amazon. We consistently improve our product to drive differentiated convenience and value customers expect from Amazon, with features that Amazon can deliver for our customers better than anyone else. We are a start-up within one of the world’s largest companies, embracing a “how might we?” mindset in front of any obstacle we face to scale. ### Basic qualifications - 3+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience - 5+ years of managing system or software development teams experience - 7+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, operating systems experience - Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field - Experience in systems engineering and operations leadership for an Internet service or leading-edge IT organization - Experience in managing system or software development teams - Experience (hands-on) in systems engineering and administrative work in networking, storage systems, and operating systems - Experience in agile software development methodology ### Preferred qualifications - Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence - Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Experience with Agile engineering practices (Kanban, continuous delivery, etc.) - Experience with AWS platforms, services, and design patterns Our inclusive culture empowers Amazonians to deliver the best results for our customers. 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